Subscription Policy

1. Subscription

The Service offers subscription-based access to its features and content. Subscriptions and other purchases may be made directly from the Company through the Website (“Web Purchase”).

The available subscription plans, applicable fees, billing terms, subscription durations and renewal terms, as well as the terms of any trial or introductory offer, will be displayed on the payment screen or at checkout before you authorize payment. Our pricing may vary depending on your region, selected plan, bundle, or subscription length, seasonal promotions, and applicable discounts. Some limited features of the Service may be available free of charge, but full access requires a paid subscription.

You acknowledge that it is your responsibility to ensure that you have only one active subscription at a time.

2. Paid Trial

We may offer trials for certain subscriptions at a reduced price (a “Paid Trial”). The availability, duration, price and other terms of any Paid Trial, as well as the subscription fee that will apply after it, will be displayed at the time of purchase. The subscription fee that applies after the Paid Trial may be higher than the trial price and may be charged for a different billing period than the trial, as indicated on the relevant payment page. If you do not cancel before the Paid Trial ends, your subscription will automatically convert into a paid subscription, and the subscription fee shown to you at the time of purchase will be charged.

We do not guarantee reminders before the trial expires. It is your responsibility to track the trial period and cancel if you do not wish to continue.

3. Payment Method

Upon completing the onboarding process on the Website, you will be presented with the available subscription options, their pricing, durations, and accepted payment methods. By selecting a subscription and authorizing the payment, you instruct the applicable payment processor to charge your selected payment method. Once the payment is validated, you will receive access to the Service.

Payments are handled by third-party payment processors, which you authorize to charge your selected payment method, including automatically on each renewal date until you cancel your subscription. These processors handle transaction processing and notify us of successful payments. We may charge the applicable fees in a single transaction or in several separate transactions. Your card issuer or payment provider may charge you currency conversion fees or other charges for processing your payment.

4. Auto-Renewal

All subscriptions automatically renew unless canceled. The renewal period matches the initial subscription term unless otherwise disclosed at the time of purchase. To avoid renewal, you must cancel your subscription before the renewal date.

By proceeding with a subscription, you acknowledge that charges will be applied periodically based on the selected billing cycle. The renewal rate will be no more than the rate for the immediately prior subscription period, excluding any promotional (introductory) and discount pricing, unless we notify you of a rate change prior to your auto-renewal.

5. Cancellation

Before your cancellation is completed, you may see additional screens. You are free to skip them and finish cancelling as you intended.

You can also cancel by contacting our customer support team at support@careerdepot.ai or by phone at +1 (888) 702-6132. Stopping your use of the Service does not cancel your subscription.

Where applicable, if you cancel your subscription, you will continue to have access to the paid features of the Service until the end of your then-current subscription period, after which your subscription will terminate without further charges.

Pausing your subscription. Where available, you may choose to pause your subscription instead of cancelling it. Your subscription will automatically resume at the end of the pause period, and the applicable subscription fee will be charged from that date unless you cancel before the pause ends.

6. Add-On Items and Additional Services

In addition to your subscription, you may have the option to purchase add-on items, such as premium content or supplementary features, as indicated within the Service at the time of purchase. These add-ons may be one-time purchases or recurring charges, and the applicable fee and terms will be shown to you before you confirm the purchase. Canceling your main subscription will also cancel any associated recurring add-ons, but canceling an add-on alone does not affect your primary subscription.

You may also be able to upgrade your current subscription; an upgraded subscription renews at the upgraded price until you cancel it.

7. Refunds

If you are not satisfied with the Service, you may request a refund of your most recent Subscription Fee by contacting us at support@careerdepot.ai. Where a refund is granted, your Subscription will be cancelled and your access to the Service will end.

Except as described above, fees paid for earlier subscription periods are not refundable, except where a refund is required by applicable law, and cancelling your Subscription in the middle of a subscription period does not of itself entitle you to a refund for that period.

In addition, we may, at our sole discretion, issue a full or partial refund in individual cases. Any such refund does not oblige us to issue refunds in other cases.

8. Right of Withdrawal for the EEA and UK Residents

If you are a consumer resident in the European Economic Area (EEA) or in the United Kingdom, you have the right to withdraw from a contract concluded with us through the Website within 14 days, without giving any reason and without paying any penalty or cancellation fee. The withdrawal period, the procedure for exercising this right, its effects and the model withdrawal form are set out in Section 6 of the Terms of Use and Service.

9. Note for Residents of Brazil and Colombia

To exercise any of these rights, you must contact us by email at support@careerdepot.ai within five (5) business days from the date you became aware of the issue. We may require you to submit supporting documents or information necessary to process your request. Once your request is verified, a full refund for the affected transaction will be issued to the original payment method.

Please note that if the Website displays prices in Colombian pesos (COP) but your payment is processed in another currency (such as USD or EUR), the final amount charged may vary due to exchange rate differences. In this case, we recommend checking the current exchange rate using official sources (such as the Banco de la República or your card issuer) before completing your purchase.

Brazil. If you are a customer located in Brazil, you have the right to cancel your purchase within seven (7) calendar days from the date you enter into the contract. To exercise this right, please contact us by email at support@careerdepot.ai within the 7-day period. We may ask you to provide your order details or other information necessary to verify and process your cancellation.

10. Translations

Any translation from the English version is provided for your convenience only. In the event of any difference in meaning, version, or interpretation between the English language version of this Subscription Policy and any translation, the English language version will prevail.